Terms and Conditions of Sale
These terms govern the relationship between AyMakeup Artist and any individual using its beauty services (hereinafter: “the Client”).
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Section 1 – Commitments, Process & Responsibilities
1.1 – Beauty Service Procedure
Services include makeup and hairstyling for events: weddings, photo shoots, private bookings, etc. A preparation session (“trial session”) may be scheduled in advance for bridal clients. This session allows for discussion of aesthetic expectations and trial of a complete look (makeup + hairstyle).
• Duration: up to 3 hours
• Conditions: offered only as part of a confirmed wedding service contract
• Availability: Tuesday to Friday, 11:00 AM to 5:00 PM, Bordeaux area (unless otherwise arranged)
• Fees: non-refundable if unused
1.2 – Hygiene, Health, and Safety
Before any service, the Client must inform AyMakeup Artist of any known allergies or dermatological conditions. Failure to disclose such information releases AyMakeup Artist from liability in case of adverse reactions. If the Client or anyone present shows contagious illness or risky behavior, the service provider reserves the right to immediately stop the service.
Children must be supervised at all times. AyMakeup Artist cannot be held responsible for accidents involving minors in the workspace.
1.3 – Preparation of the Location
The Client agrees to provide a suitable workspace: chair, table, access to a power outlet, and sufficient natural light. Equipment remains the property of AyMakeup Artist; any damage or loss will be charged to the responsible Client.
1.4 – Clip-In Hair Extensions Rental Conditions
• Rental includes a trial and the wedding day
• A deposit of €120 is required (refundable if returned in good condition)
• Custom cutting incurs a €30 surcharge; cut extensions cannot be reused
• Extensions must be returned clean, tangle-free, and in their pouch
• Deposit will be withheld if extensions are lost or damaged
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Section 2 – Booking & Contractual Commitment
2.1 – Booking Confirmation
A date is only reserved after signing a contract and paying a 50% deposit of the total amount. No slot is held without these two elements. The deposit is final, non-transferable, and cannot be applied to another service or date.
2.2 – Modifications or Additions to Services
Additions (extra guests, options, extended hours, etc.) can be made after signing, subject to availability. Reductions of initially agreed services are not permitted. Travel costs will be reassessed if the location changes.
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Section 3 – Pricing & Payment Terms
3.1 – Price List
Prices are exclusive of travel, accommodation, and logistics fees. The minimum charge for wedding-related services is €1000. Prices may be revised at any time unless the booking is already confirmed.
3.2 – Additional Expenses
Additional costs (transport, fuel, accommodation, etc.) are estimated in the quote. Travel over 2 hours from the service provider’s residence requires overnight accommodation. For air travel, the Client covers:
• One ticket including cabin baggage + checked luggage (max 23 kg)
• Baggage insurance
3.3 – Payment
The balance is due one month before the service date (by bank transfer). Cash payments are possible in advance under certain conditions. Late payments incur a surcharge of €40 plus 15% of the total amount per day of delay.
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Section 4 – The Day of the Event
4.1 – Access and Punctuality
AyMakeup Artist arrives 15 minutes before the scheduled time to set up equipment. The Client must ensure free and punctual access to the workspace.
In case of Client delay:
• +30 min: €50 surcharge
• +1 hour: €100 surcharge
4.2 – “Beauty Attentive” Service
An exclusive option for the bride offering discreet touch-ups after the main service. This option is nominative, non-transferable, and requires providing a meal if it covers lunch or dinner hours.
4.3 – Changes During the Day
Any new makeup or hairstyle (complete look change) is considered a separate service and billed additionally.
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Section 5 – Force Majeure, Postponements & Cancellations
5.1 – Cancellation by the Client
• More than 72 hours before: deposit retained, no refund
• Less than 30 days before the event: full amount due
• Costs already incurred (travel, accommodation, etc.) will be charged
No refund except in documented force majeure cases.
5.2 – Cancellation by the Service Provider
In case of impossibility (illness, emergency), AyMakeup Artist commits to refund all payments received. The provider may refuse service in cases of abusive or disrespectful behavior without refund.
5.3 – Exceptional Cases (External Force Majeure)
If the event is cancelled due to legal or regulatory constraints, AyMakeup Artist will refund 50% of payments made. For travel restrictions beyond control (strike, pandemic, travel ban), a proportional refund applies.
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Section 6 – Final Provisions
6.1 – Revision of Terms
These terms may be modified at any time. New versions apply only to future bookings.
6.2 – Acceptance
Signing the contract constitutes unconditional acceptance of these terms.